How do I track a long-haul shipment?

Everything you need to know about tracking your long-haul shipments in our real-time tracking dashboard.

Where can I track my shipment?

Visit your dashboard, click Tracking on the menu on the left side. To search for a specific shipment within the tracking dashboard, you can either enter the reference number or a keyword associated with the shipment (e.g. business name). 

You can share tracking with teammates directly from this page using the "Share tracking" link located in the bottom left corner of the map.

This tracking page includes a "shipping history" on the bottom left-hand corner of the tracking map, which lists all relevant shipment milestones. This is a great resource for terminal arrivals/departures.

Common Tracking Questions

My carrier hasn't moved from the pickup location, but they should be en route to delivery. What's going on?

You may notice that your carrier hasn't moved from the pickup location, which can be alarming if you expected that he/she was already on their way to make your delivery. 

While local tracking is down-to-the-second real-time tracking enabled through our driver app, we partner with national carriers for long-haul shipping and rely on both their location signals and real-time traffic data to indicate your freight's location. We typically receive location data from our freight partner when the carrier reaches a terminal, but if we haven't received then it may appear that your freight is not moving. So don't worry if the tracker isn't moving--it's likely your shipment is en route and we are awaiting the first location signal.

My carrier is en route, but hasn't moved in a long time. Why is this happening?

In addition to the occasional signal delay, carriers have multiple shipments on hand at any given time. Each of these shipments must be picked up and delivered from somewhere, and sometimes pickups and deliveries take a little time. For example, a carrier may be handling a shipment at a busy warehouse before heading to your delivery destination. These delays may last an hour or more, and our delivery window is designed to account for these variables. In the rare case that we expect your shipment to fall outside of the assigned delivery window, we will reach out to you with a solution before you notice any delay on your tracker.

Oh no, I think my pickup/delivery address might be incorrect! What should I do?

You can double-check your shipment information in the tracking dashboard if there is concern about the accuracy of the address. If the address is inaccurate, submit a ticket to update the address of your shipment.