How do I submit a ticket to customer support?

Use this process to reach our support team for help.

If you're a current customer that needs to reach our customer support team, the fastest way to get in touch is to submit a ticket directly from your dashboard.

You access the ticket form from the "Get help" section in the bottom left corner of your dashboard.

You're able to select a category for your ticket - whether your question is around quoting, a current shipment, billing, or a technical issue, we've got you covered.

Once you select a category, we'll have a list of common issues that you can choose from, or select "other" if your issue isn't listed.

We'll also have a field to provide a bit more information and context around the issue to help our support team get you a solution as quickly as possible.

Once you submit the ticket, you'll be hearing back from us within 30 minutes. Our support hours of operation are 5am PT to 7pm PT.