Can I dispute the late delivery of my LTL shipment?

Here's a comprehensive guide to whether your shipment qualifies.

If your integrated shipment took longer than expected, whether or not you can dispute the service time depends on the shipment's service and price level. It's important to note for standard shipments, LTL carriers provide estimated delivery dates, meaning the shipment may arrive on a date other than the one specified. To learn more about each service level and price option, please refer to this article. 

 

Can I dispute the late delivery of my shipment?

Service level Price Eligible for dispute?
Standard Lowest price No
Standard Best value No
Standard Fastest No
Guaranteed Best value Yes
Guaranteed Fastest Yes

 

Is the delivery date an estimate?

Service level Price Estimated delivery date?
Standard Lowest price Yes
Standard Best value Yes
Standard Fastest Yes
Guaranteed* Best value No
Guaranteed* Fastest No

*Guaranteed shipments provide an exact delivery date. To learn more, click here.

Can I request expedited service after pick-up?

Service level Price Is expedited service available after pick-up?
Standard Lowest price No
Standard Best value Yes*
Standard Fastest Yes*
Guaranteed Best value Yes*
Guaranteed Fastest Yes*

*The ability to expedite is dependent on the carrier servicing your shipment.

Shipment rescues

Is my shipment eligible for rescue after the first missed pick-up?

Service level Price Eligible for rescue?
Standard Lowest price No
Standard Best value No
Standard Fastest No
Guaranteed Best value Yes
Guaranteed Fastest Yes

 

Is my shipment eligible for rescue after the second missed pick-up?

Service level Price Eligible for rescue?
Standard Lowest price No

Standard

Best value Yes
Standard Fastest Yes
Guaranteed Best value Yes
Guaranteed Fastest Yes

Intermodal transportation

Can the integrated LTL provider use rail shipping for my shipment?

Service level Price Rail shipping allowed?
Standard Lowest price Yes
Standard Best value No
Standard Fastest No
Guaranteed Best value No
Guaranteed Fastest No