Adding and changing payment methods

How to choose and change your payment method.

Adding your first payment method

Adding a payment method is required for booking shipments. Review the options below, then log in and visit Settings to add your desired payment method. It's access by clicking the up arrow in the top right corner of your dashboard.

Note that only those with a manager or accountant role are able to add/update payment methods.

Once you're in settings, you can select the billing tab - you'll see payment methods available and you can easily add a new bank account or credit card.

Option one (recommended): Link a bank account (ACH)

Mothership has partnered with major banks to securely connect and authenticate your bank account in seconds. 

Adding a bank account ensures zero transaction fees and prevents hitting credit card limits for more costly shipments. 

We partner with the following banks for easy billing:

Mothership protects all bank account transactions through Plaid. Plaid makes setting up bank payments faster, easier and more secure. Users enter their online credentials and Plaid instantly authenticates their account. Plus in the US, Plaid works with any ACH processor (including Stripe and Dwolla) to simplify bank-to-bank payments.

Don't see your bank when signing up for ACH? Please contact Mothership support through your online dashboard and we'll help you find a solution in 3-5 business days. For urgent transactions, connect a credit or debit card by following the steps below.

Option two: Use a credit or debit card

Mothership accepts most major credit cards. A 2.9% processing fee will apply to all credit and debit card transactions.

Mothership protects all credit and debit card transactions through Stripe. Stripe allows us to securely accept payments backed by highly scalable infrastructure built from the ground up for redundancy, security, and velocity. Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world.

Mothership does not typically offer terms for shipments - we only accept the aforementioned payment methods. However, if your freight shipping spend exceeds $500,000 yearly, please contact support in your online dashboard to discuss further.

Adding multiple payment methods

Multiple payment methods can be added to a single account. Once the initial payment method has been established, log in and navigate to Billing > Payment settings to add your additional payment methods.

Changing a Payment Method

If you've established multiple payment methods, you can easily change your desired source of payment. Log in and navigate to Billing > Payment Method, then select the bank account or card that suits your needs.