Frequently Asked Questions

Answers to the most common questions we receive.

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Shipment questions

Why out-of-network (LTL) pickups might roll over to next day

Why did my did my LTL pickup day roll over to the next day?
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Updated over a week ago

How do I add or remove cargo to my shipment after it's booked?

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Why is my shipment delayed?

While Mothership's technologies minimize shipping issues, delays may still occur. Here's what you can do to prevent them from happening.
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Updated over a week ago

What if I need to cancel my shipment?

Here is all you need to know about the cancellation process.
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Updated this week

Where is my driver?

Reasons why your Mothership partner driver may be stopped or may appear to be heading in the wrong direction when viewing our tracker.
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Find and print your bill of lading (BOL)

Learn if printing your BOL is necessary, and if so, how to do it.
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How can I track my local shipment?

Everything you need to know about tracking your local shipments in our real-time tracking dashboard
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What happens if my shipment is already in transit and I need to change the delivery address?

How we handle reconsignments.
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How do I track a long-haul shipment?

Everything you need to know about tracking your long-haul shipments in our real-time tracking dashboard
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Will my shipment be picked up/delivered today?

How to know if your shipment will be picked up/delivered today.
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Updated over a week ago

What happens if my freight isn't ready for pick-up when the driver arrives?

Here's what to expect if your freight isn't ready when your Mothership verified carrier arrives for pick-up.
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How to file a claim

If you've experienced lost or damaged freight, we've got you covered. File a claim and we'll make things right.
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