Frequently Asked Questions

Answers to the most common questions we receive.

Mothership Support avatar
38 articles in this collection
Written by Mothership Support
Shipment questions

Why out-of-network (LTL) pickups might roll over to next day

Why did my did my LTL pickup day roll over to the next day?
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

How do I add or remove cargo to my shipment after it's booked?

Mothership Support avatar
Written by Mothership Support
Updated over a week ago

Why is my shipment delayed?

While Mothership's technologies minimize shipping issues, delays may still occur. Here's what you can do to prevent them from happening.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

What if I need to cancel my shipment?

Here is all you need to know about the cancellation process.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

Where is my driver?

Reasons why your Mothership partner driver may be stopped or may appear to be heading in the wrong direction when viewing our tracker.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

Find and print your bill of lading (BOL)

Learn if printing your BOL is necessary, and if so, how to do it.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

How can I track my local shipment?

Everything you need to know about tracking your local shipments in our real-time tracking dashboard
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

What happens if my shipment is already in transit and I need to change the delivery address?

How we handle reconsignments.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

How do I track a long-haul shipment?

Everything you need to know about tracking your long-haul shipments in our real-time tracking dashboard
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

Will my shipment be picked up/delivered today?

How to know if your shipment will be picked up/delivered today.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

What happens if my freight isn't ready for pickup when the driver arrives?

Here's what to expect if your freight isn't ready when your Mothership partner driver arrives for pickup.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago

How to file a claim

If you've experienced lost or damaged freight, we've got you covered. File a claim and we'll make things right.
Mothership Support avatar
Written by Mothership Support
Updated over a week ago