Frequently Asked Questions

Answers to the most common and frequent questions we receive

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23 articles in this collection
Written by Mothership Support
For shippers

What's the difference between In-Network and Out-of-Network?

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Written by Mothership Support
Updated over a week ago

Will I receive invoices via email?

Where to find invoices and how to pay.
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Written by Mothership Support
Updated over a week ago

How do I access billing from the online dashboard?

Everything you need to know about our simplified billing process.
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Written by Mothership Support
Updated over a week ago

How can I pay through terms?

How you can get approved for pre-payments and receive invoices
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Written by Mothership Support
Updated over a week ago

What happens if my freight isn't ready for pickup when the driver arrives?

Here's what to expect if your freight isn't ready when your Mothership partner driver arrives for pickup.
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Written by Mothership Support
Updated over a week ago

Will my shipment be picked up/delivered today?

How to know if your shipment will be picked up/delivered today.
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Written by Mothership Support
Updated over a week ago

What can I ship?

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Written by Mothership Support
Updated over a week ago

What are the different types of transit/carriers?

A brief summary of the shipping services we offer. Ship locally, nationally, and pull containers from the port.
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Written by Mothership Support
Updated over a week ago

Where Is My Driver?

Reasons why your Mothership partner driver may be stopped or may appear to be heading in the wrong direction when viewing our tracker.
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Written by Mothership Support
Updated over a week ago

How do I refer customers and earn $50 shipping credit?

Using Mothership's referral program you can earn free shipping credit up $1500 a month.
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Written by Mothership Support
Updated over a week ago

Can I ship out of state? Who handles Mothership's long-haul shipments?

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Written by Mothership Support
Updated over a week ago

Why is my shipment delayed?

While Mothership's technologies minimize shipping issues, delays may still occur. Here's what you can do to prevent them from happening.
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Written by Mothership Support
Updated over a week ago

Adding and Changing Payment Methods

How to choose and change your payment method.
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Written by Mothership Support
Updated over a week ago

Find and Print Your Bill of Lading (BOL)

Learn if printing your BOL is necessary, and if so, how to do it.
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Written by Mothership Support
Updated this week

Track a Long-Haul Shipment

Everything you need to know about tracking your long-haul shipments in our real-time tracking dashboard
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Written by Mothership Support
Updated over a week ago

Track a Local Shipment

Everything you need to know about tracking your local shipments in our real-time tracking dashboard
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Written by Mothership Support
Updated over a week ago

Why was I charged an additional fee?

Details of all the charges that can be incurred on your shipments.
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Written by Mothership Support
Updated over a week ago

How to File a Claim

If you've experienced lost or damaged freight, we've got you covered. File a claim and we'll make things right.
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Written by Mothership Support
Updated over a week ago

Is My Freight Covered by Insurance?

How Mothership makes sure your cargo is covered
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Written by Mothership Support
Updated over a week ago

Same-Day Delivery

Learn how you can get your freight picked up and delivered in the same day.
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Written by Mothership Support
Updated over a week ago