When you book an out-of-network shipment with a partner LTL carrier, we strongly recommend providing a 3-hour window between the ready time of your freight and the close time of the pickup location to get your freight picked up faster. If you need your freight picked up in the same day you book it, please ensure you provide the latest possible close time for your pickup location to ensure the carrier can accommodate.
If your pickup location closes earlier than 2pm your pickup may be rolled to the next day.
Please note that pickups with our partner LTL carriers begin in the afternoon (typically 1pm-2pm) and run into the evenings (typically 5pm-6pm). If you're unable to book with a 3-hour window that falls within this schedule, pickup will likely be rolled over to the next day.
Pickups with partner carriers are typically pre-planned the previous day to optimize driver routes and terminal efficiency. Please note that pickups are not guaranteed by the partner carrier for this reason.
If you have questions regarding your pickup date please email Mothership support at [email protected].
Pickup appointments: Please note out-of-network pickup appointments are not currently supported on the Mothership platform. A minimum three hour pickup window is required for out-of-network pickups.