Where can I track my shipment?

If you know your shipment ID/tracking number

Visit mothership.com, click Track a Shipment, and enter the 6 digit alphanumeric shipment reference number assigned to your shipment. This will take you directly to the real-time tracking dashboard. You may also log into your account by selecting Login in the top-right corner, then clicking Tracking.

To search for a specific shipment within the tracking dashboard, you can either enter the reference number or a keyword associated with the shipment (e.g. business name).

If you don't know your shipment ID/tracking number

Your shipment's shipment reference number is sent via email after booking. You may reach out to your assigned account specialist if you are unable to find the email confirmation.

If you are not the primary account holder

You can track a shipment without a login by clicking Track a Shipment and entering your 6 digit alphanumeric shipment reference number. The primary account holder may grant you access to the account by navigating to Account > Team Members > Send Invite > Invite a Teammate. This will grant you full access to the business account, which includes the ability to track shipments in real-time.

Common Tracking Questions

My driver hasn't moved from the pickup location, but they should be en route to delivery. What's going on?

You may notice that your driver hasn't moved from the pickup location, which can be alarming if you expected that he/she was already on their way to make your delivery. 

While local tracking is down-to-the-second real-time tracking enabled through our driver app, we partner with national carriers for long-haul shipping and rely on both their location signals and real-time traffic data to indicate your freight's location. We typically receive location data from our freight partner when the driver reaches a terminal, but if we haven't received then it may appear that your freight is not moving. So don't worry if the tracker isn't moving--it's likely your shipment is en route and we are awaiting the first location signal.

My driver is en route, but hasn't moved in a long time. Why is this happening?

In addition to the occasional signal delay, drivers have multiple shipments on hand at any given time. Each of these shipments must be picked up and delivered from somewhere, and sometimes pickups and deliveries take a little time. For example, a driver may be handling a shipment at a busy warehouse before heading to your delivery destination. These delays may last an hour or more, and our delivery window is designed to account for these variables. In the rare case that we expect your shipment to fall outside of the assigned delivery window, we will reach out to you with a solution before you notice any delay on your tracker.

Oh no, I think my pickup/delivery address might be incorrect! What should I do?

You can double-check your shipment information in the tracking dashboard if there is concern about the accuracy of the address. If the address is inaccurate, click here to learn how to change a pickup/delivery address.

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