Digital invoices pertaining to each shipment will become immediately available upon delivery. There are two ways to access invoices: through the online dashboard, and via email.
Once logged in, click Billing in the left-hand of the dashboard to navigate to the billing view. Find a visible shipment or use the search function to locate a particular shipment by entering your shipment ID or a keyword associated with your shipment (e.g. business name). Once you find the shipment you're looking for, scroll down to the documents section and select Invoice to display your digital invoice in a new tab on your web browser.
You may print your invoice directly from your browser or download it to your computer.
You will also be sent invoices via email.
Billing statements will display your account's previous balance and the breakdown of any new charges. You may see additional fees for accessorials or incidentals that were added after booking the shipment (see section highlighted in yellow). If you receive a rebill, you will receive a separate document via email outlining the charges, but these extra fees will be visible on the weekly billing statement as well.
If the amounts on your bank statement do not match the amounts on your invoices, please reach out to [email protected] and we'll resolve your issue.