A delivery attempt happens when a driver arrives at the delivery location with a shipment and is unable to deliver the freight for reasons beyond his or her control. Some common reasons include:

  • Delivery location hours was listed incorrectly
  • Delivery address was incorrect
  • Nobody was available to receive driver for delivery
  • A port is too congested for driver to make the delivery in a timely manner

Delivery attempts typically results in a delay of at least one day. Learn more about other types of shipment delays.

We charge a standard fee per local delivery attempt. Fees for non-local shipments vary by carrier. Click here for a full list of our accessorial charges and pricing.

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