Refer to your shipment method below to see which steps are required to change your pickup or delivery address.
In-Network Deliveries (within 100mi of local zones or FTL)
- Pickup Address: Reach out to us through any of our support channels and supply the new address and we'll have it changed the instant we see it. Please note that if our partner driver is already at or near the pickup location, we will charge an incidental fee of $49 – our standard single pallet rate.
- Delivery Address: Same as above - provide us with the new address via any of our support channels and we take care of the rest. Please note that if our partner driver has picked up your shipment and is already en route to delivery, we will charge an incidental fee of $49 – our standard single pallet rate.
Out-of-Network Deliveries (LTL outside of local zones)
- Pickup Address: A change in zip code means a change in price. In order to send your shipment with the best partner carrier and receive accurate pricing, you'll have to re-quote and re-book this shipment. Please contact us as soon as possible.
- Delivery Address: If your shipment has not been picked up yet, the same procedure and principle above applies. If your shipment has already been picked up, the carrier will charge to re-consign it. Charges vary by carrier. Again, please contact us as soon as possible.