My freight is damaged or lost. What should I do?

Please fill out the Damage & Loss Claim form immediately and include the following information to have your claim processed as quickly as possible:

Damaged Freight

  • Shipment ID (FJK3KL - sample)
  • Detailed photos of freight at pick up (if available)
  • Detailed photos of the damaged freight or equipment (if available)
  • A detailed description of the incident and damage (e.g. number of boxes or pallets, value of items)

Lost Freight

  • Shipment ID (FJK3KL - sample)
  • Detailed photos of freight at pick up and inventory list of shipped (if available)
  • A detailed description of lost items (e.g. number of boxes or pallets, value of items)

Once you have contacted the Mothership support team, we will file a claim with the carrier or with the independent contractors insurance on file to resolve your case.

How long does it take to process a claim?

It can take up to 120 days to fully process a claim. We will work directly with the carrier on your behalf to come to a resolution as quickly as possible. If you have any questions or concerns, you can reach us at [email protected].

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