Where can I track my shipment?

If you know your shipment ID/tracking number

Visit mothership.com, click Track a Shipment, and enter your alphanumeric shipment reference number assigned to your shipment. This will take you directly to the real-time tracking dashboard. You may also log into your account by selecting Login in the top-right corner, then clicking Tracking.

To search for a specific shipment within the tracking dashboard, you can either enter the reference number or a keyword associated with the shipment (e.g. business name).

If you don't know your shipment ID/tracking number

Your shipment's shipment reference number is sent via email after booking. You may reach out to your assigned account specialist if you are unable to find the email confirmation.

If you are not the primary account holder

You can track a shipment without a login by clicking Track a Shipment and entering your 6 digit alphanumeric shipment reference number. The primary account holder may grant you access to the account by navigating to Account > Team Members > Send Invite > Invite a Teammate. This will grant you full access to the business account, which includes the ability to track shipments in real-time.

Common Tracking Questions

My driver is not on the delivery route. Is he/she lost?

Sometimes you may notice that your driver is far away from the apparent delivery route, or maybe even driving in the opposite direction. What's going on? Our partner drivers pick up shipments from multiple customers and take them to their various drop-off locations. Our system automatically assigns shipments to drivers in a specific order to maximize efficiency and meet the delivery windows of every customer. Rest assured that if your driver appears to be away from the delivery path, they are on part of an optimized route engineered to serve all customers on the route equally and effectively.

My driver isn't moving. Is he/she taking a lunch? I need this shipment!

Every so often you may notice that your driver hasn't moved for a little while, which can be alarming if you expected that he/she was already on their way to make your delivery. 

As we've mentioned above, our partner drivers have multiple shipments on hand at any given time. Each of these shipments must be picked up and delivered from somewhere, and sometimes pickups and deliveries take a little time. For example, a driver may be handling a shipment at a busy warehouse before heading to your pickup or delivery destination. These delays may last an hour or more, and our delivery window is designed to account for these variables. In the rare case that we expect your shipment to fall outside of the assigned delivery window, we will reach out to you with a solution before you notice any delay on your tracker.

It appears my driver is stopped near the pickup/delivery location, but he/she hasn't arrived yet. Are they having trouble finding the building?

Sometimes you'll notice that your driver is stopped nearby your pickup or delivery location but still hasn't arrived. This may happen when a pickup or delivery for another customer is located near your address and our system has allocated their shipment to be picked up or delivered before yours. 

Oh no, I think my pickup/delivery address might be incorrect! What should I do?

You can double-check your shipment information in the tracking dashboard if there is concern about the accuracy of the address. If the address is inaccurate, click here to learn how to change a pickup/delivery address.

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