Your freight must be ready to be picked up within 20 minutes of the Mothership partner arriving at the pickup location. If you freight is not ready after the 20-minute grace period and your driver cannot wait, you will be charged a fee of $49 (standard pallet rate) for a Pickup Attempt.
If your driver has an open schedule, you may choose to incur accessorial fees for additional driver wait time in lieu of cancellation. If you incur wait time and your freight is still not ready, you will be charged for both the cancellation and for the time incurred.
For Out-of-Network (LTL) pickup attempts, the carrier may not always be able to wait for pickup. The fee charged by the carrier may be different based on the carrier assigned to handle your freight. For more questions, please chat support from your dashboard.